Delivery & Returning

At Soluna, we want to ensure that your shopping experience is as seamless and enjoyable as possible. This page provides you with all the information you need regarding the delivery of your orders and our returns policy.

Delivery Information

1. Shipping Options: We offer a range of shipping options to suit your needs, including standard and express shipping. Shipping costs and estimated delivery times are displayed during the checkout process.

2. Order Processing: Orders are typically processed within [insert processing time] business days. Please note that this processing time does not include weekends or holidays.

3. Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your delivery.

4. Estimated Delivery Times: Delivery times may vary depending on your location and the shipping method you select. Please refer to the estimated delivery times provided during checkout. Keep in mind that delivery times may be affected by factors beyond our control, such as weather or customs delays.

Returns and Exchanges

We understand that occasionally you may wish to return or exchange an item. Our returns and exchanges policy is designed to make this process as hassle-free as possible.

1. Eligible Items: Most items can be returned or exchanged within [insert return period] days of receiving your order. To be eligible for a return or exchange, items must be in their original condition, with all tags and labels intact.

2. Initiating a Return or Exchange: To initiate a return or exchange, please contact our customer support team. We will guide you through the process and provide you with the necessary instructions.

3. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that your return is received.

4. Refunds and Exchanges: Once we receive your return and inspect the item(s), we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.

5. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will arrange for a return label and send you a replacement or issue a refund.

Contact Us

If you have any questions or need further assistance regarding our delivery or returns policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your Soluna experience is exceptional.

Thank you for choosing Soluna for your sustainable fashion needs. We look forward to serving you!

info@solunawear.com
+90 542 593 06 99