Privacy policy

Effective Date: 05-09-2023

Soluna (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using our website or providing us with your information, you consent to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information: We may collect personal information that you provide directly to us, including your name, email address, phone number, and shipping address when you place an order or contact us.

2. Payment Information: When you make a purchase, we collect payment information, such as credit card details or other payment methods. Please note that we do not store your payment information on our servers.

3. Usage Information: We automatically collect certain information about your device, browsing actions, and patterns when you visit our website. This may include your IP address, browser type, operating system, referring URLs, and pages viewed.

4. Cookies: We use cookies and similar tracking technologies to enhance your online experience. Cookies are small files stored on your device that help us recognize you and provide a more personalized experience. You can control the use of cookies through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

1. Order Processing: To fulfill and manage orders, process payments, and provide customer support.

2. Communication: To respond to your inquiries, send order updates, and provide information about our products, promotions, and services with your consent.

3. Analytics: To analyze and improve our website’s performance, functionality, and user experience.

4. Marketing: With your consent, to provide personalized content and advertising based on your preferences and browsing behavior.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

1. Service Providers: We may share your information with trusted service providers who assist us in delivering our services, processing payments, or analyzing website performance.

2. Legal Compliance: We may disclose your information to comply with legal obligations, respond to requests from law enforcement, or protect our rights, privacy, safety, or property.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

Your Choices

You have the right to:

1. Access and Correct Your Information: You can access, update, or correct your personal information by contacting us.

2. Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in the emails you receive. Please note that you may continue to receive transactional emails related to your orders.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@solunawear.com.